Terms of purchase
1. About
is operated by Vippy Golf AB, headquartered in Järfälla, Sweden. For inquiries, please email info@vippygolf.com with your issue and contact details. We’ll get back to you shortly.
2. Orders
Upon completing your purchase, an order confirmation will be sent via email. This includes all relevant product, price, billing, and shipping information. If anything is incorrect, please contact us immediately at info@vippygolf.com.
3. Delivery
- Normal delivery time: 5–7 business days
- Orders placed on weekends are processed starting the following Monday
- For delays not previously communicated, contact: info@vippygolf.com
4. Prices
- All prices are listed in SEK and include 25% VAT
- We reserve the right to make changes in price, correct misprints, and adjust inaccurate pricing information.
5. Right of Withdrawal
As a customer, you have a 14-day right of withdrawal by law from the date you receive the goods.
5.1 Exceptions
- Teeasy tees are considered consumables and are not covered by the withdrawal policy.
- Custom-made or personalized products are also excluded.
5.2 How to exercise your right of withdrawal
Email us at info@vippygolf.com with:
- Full name, address, email
- Order number
- Clearly listed items to be returned
You are responsible for:
- Returning the items within 14 days of notification
- Ensuring items are well packaged and in acceptable condition
We reserve the right to deduct depreciation in cases of damaged or used goods.
6. Complaints
We inspect all products before shipping. In case of defects, we correct them free of charge in accordance with current consumer protection laws.
6.1 How to file a complaint
Email us at info@vippygolf.com and include:
- Full name, address, email, order number
- Description of the issue and photo evidence
6.2 Special conditions for tees
- Vippy tees may be complained about once in case of clearly visible material defect
- Repeated complaints without clear defects may result in a judgment that the product does not suit the customer’s playing style
- Complaints are not valid when the product has been misused (e.g. striking the tee violently instead of the ball)
We follow guidelines from the Swedish National Board for Consumer Disputes (ARN) – see: Approved complaints are replaced with a similar product. We cover return shipping.
7. Limitation of Liability
We are not liable for indirect damage resulting from product use. We disclaim responsibility in cases of Force Majeure such as:
- Labor disputes
- Fire
- War or government decisions
- Supplier delays beyond our control
The product must be used in accordance with our instructions.
8. Product Information
We reserve the right to adjust for misprints, out-of-stock items, and color differences between images and the actual product. We strive to present products as accurately as possible.
9. Cookies
uses cookies according to the Electronic Communications Act. Cookies improve functionality. Don’t want cookies? Adjust your browser settings. More info:
10. Personal Data (GDPR)
By making a purchase, you accept our processing of personal data in accordance with GDPR.
10.1 Stored data
Name, address, phone, email, IP address, purchase history
10.2 Purpose
To process your order, offer customer service, and deliver newsletters or promotions.
10.3 Data sharing
- Payment providers: e.g. Swish, Billmate
- Shipping: PostNord
- Newsletters: name and email shared with the service provider
10.4 Your rights
- Request data copy
- Correct inaccurate information
- Request deletion – with exceptions (e.g. accounting laws)
- SSL/TLS protection and Swedish hosting provider (Yelles AB)
11. Amendments to Terms
We reserve the right to amend these terms without prior notice. Updates are published on the website. By making a purchase or continuing to use the site, you accept the revised terms.
12. Disputes & Applicable Law
Unresolved disputes will be handled by:
- ARN – Swedish National Board for Consumer Disputes (arn.se)
- EU dispute resolution for other countries:
All dispute resolution follows Swedish legislation.
